Payments, Purchases and Refunds

1. What You Can Buy

Two things are for sale, and both are optional — the Services can be used without paying.

• Coins — the in-service balance spent on individual actions, sold in packs of 100, 200, 500 coins.
• Premium access — a subscription bought for a fixed term of 1, 3, 6 months.

Prices are set by us, on our servers. Your browser only names the pack or plan you picked; it cannot propose a price, and an order is created from our catalog rather than from anything sent by the client.

2. Prices and Currency

All prices are stated and charged in US dollars (USD). The exact amount is shown to you at checkout, before you confirm and before any payment is taken.

Prices may differ between regions, so the amount shown to you may not be the amount shown to someone else. The price you see at checkout is the price for your Account.

Your payment provider or bank may apply its own conversion rate or fees, and the amount that leaves your account in your local currency may therefore differ from the USD figure. Fees and taxes are addressed in Section 16.5 of the Terms.

3. How You Pay

Checkout happens on the payment provider's side — its own hosted page, or Telegram itself for a payment in Stars. The following methods are available:

• Cryptocurrency. You are redirected to the payment provider's page and pay to the address it shows. Blockchain transfers cannot be reversed by us or by the provider once they are made, so please check the amount and the address before you send anything.
• BLIK. Available to buyers in Poland and settled in Polish złoty, converted from the price shown at checkout. Before the payment is created you are asked for your name, address, city, postal code and phone number — and your email address if your account has none — because the payment provider requires them to issue it; we pass them to that provider and keep them so you do not have to type them again. Deleting your account erases them, while the copy attached to a completed payment is kept as a financial record.
• Cash App. Available to buyers in the United States and charged in US dollars at the price shown at checkout. The payment page opens in a new tab and is hosted by the payment provider; your email address is passed to it to pre-fill the checkout form, and nothing else about you is shared. The purchase is credited once the provider confirms the payment to us.
• Pay by Bank. Available to buyers in the European countries we offer it in and settled in euros, converted from the price shown at checkout. The payment page opens in a new tab and is hosted by the payment provider; your email address is passed to it to pre-fill the checkout form, and nothing else about you is shared. The purchase is credited once the provider confirms the payment to us.
• Telegram Stars. You are sent to our bot in Telegram, which shows an invoice in Stars that you confirm in the app. Each item has its own price in Stars, set by us rather than converted from the USD figure; Stars themselves are bought from Telegram at its prices. Telegram does not share your payment details with us — we receive only a payment reference and the numeric ID of the Telegram account that paid, which we keep with the order so a refund can be made.

We do not store your payment details, and we never charge a payment method on our own initiative. Every purchase is started by you and paid for on the provider's page at that moment.

4. When Your Purchase Arrives

Purchases are credited automatically once the payment provider confirms the payment, which usually takes a few minutes. Card payments normally confirm within moments; cryptocurrency payments wait for network confirmation and can take longer.

Crediting does not depend on you staying on the page: you may close the browser after paying, and the purchase will still arrive.

Every order is credited exactly once, so a repeated or delayed notification cannot grant a purchase twice. Card and cryptocurrency payments are confirmed with the provider directly before anything is credited; a notification we cannot confirm grants nothing at all. A BLIK payment is credited from the provider's own notification, and only when the amount and currency match the order exactly — a notification that does not match grants nothing and is held for review. A Cash App or Pay by Bank payment is likewise confirmed with the provider directly, and its amount and currency checked against the order, before anything is credited. A Telegram Stars payment is credited from Telegram's own notification on the same terms, after which our bot sends you a link back to the site.

If the amount settled does not match the order, nothing is credited automatically and the payment is held for review. Write to us and we will resolve it manually.

If a payment left your account and nothing arrived after a reasonable wait, contact [email protected] with the email address on your Account, the date, the amount and — if you have it — the order or transaction reference from the provider.

5. Coins and What They Are Spent On

5.1 Starting balance. Every new Account is credited 15 coins on registration, at no cost. You can use the Services with that balance before deciding whether to buy anything.

5.1a Daily bonus. Once per calendar day (UTC) you can claim a free bonus of coins from your chats page. The amount grows with the number of days you claim in a row — 30 over a full streak — and returns to the smallest amount if you miss a day. The bonus is a free credit, is not purchased, and carries no cash value; we may change or withdraw it at any time.

5.2 What coins are spent on. Coins are debited only for the actions listed here, and only when you take them:

• Sending a message — 1 coin per message you send. There is no daily message limit; your balance is the only limit.
• Receiving a photo — 15 coins per photo actually delivered to you. A photo is only ever charged for after you ask for it, either with the photo button or by confirming an offer in the chat; the price is shown on the button before you tap it.
• Animating a photo — 30 coins per clip, taken when you start it. A photo in the chat is only ever turned into a clip after you tap the animate button on it; the price is shown on the button before you tap it.
• Creating a character — 25 coins per character, shown on the button in the creation wizard before you confirm.
• Sending a gift — the price of the gift you choose, shown in the picker before you send it (see the list below).
• The in-chat mini-game — you stake coins on a spin and may win coins back or lose the stake.

A message, a photo, a clip and a gift are separate actions charged separately; sending a gift or asking for a photo is not additionally charged as a message.

5.3 Gift prices.

• Rose — 10 coins
• Lollipop — 15 coins
• Bouquet — 25 coins
• Chocolates — 40 coins
• Teddy bear — 60 coins
• Perfume — 100 coins
• Ring — 200 coins
• Sports car — 1000 coins

5.4 What coins are not. Coins are not money and have no cash value. They do not expire, remain available for as long as your Account is open, and are unaffected by a subscription starting or ending. They belong to your Account and cannot be transferred to another user, exchanged for cash, redeemed or traded (see Section 16.4 of the Terms).

6. What a Subscription Unlocks

An active subscription is what makes photos available at all. Without one, the photo button and any photo offer in the chat lead to the subscription prompt instead of a photo.

The same applies to turning a photo into a clip: without an active subscription the animate button leads to the subscription prompt, including for photos you received while a previous subscription was active. As with photos, each clip still costs 30 coins.

A subscription does not make photos free: it unlocks them, and each delivered photo still costs 15 coins. Buying a subscription without coins, or coins without a subscription, will not produce a photo on its own.

Messages, gifts and creating a character do not require a subscription — they are paid for with coins alone.

7. Subscription Term: No Automatic Renewal

Your subscription does not renew automatically, and you will never be charged again without buying again. A subscription is a one-time purchase of a fixed term.

• We do not store your payment details and cannot charge you on our own initiative.
• Nothing recurring is set up at the payment provider on your behalf.
• There is nothing to cancel, and no cancellation deadline to watch: a term that is not bought again simply ends.

When the term expires, the Account returns to the free version by itself. Premium features stop being available, and your coin balance is untouched — coins are not affected by a subscription ending.

Buying a subscription while one is still active adds the new term to the end of the current one, so no paid time is lost by buying early.

Your current plan and the date it ends are shown in your Account profile.

8. When Coins Come Back Automatically

Some returns need no request — the service makes them itself, so that a failure on our side never costs you coins:

• If a message cannot be saved after it was charged for, the charge is reversed.
• If a reply fails to generate, retrying it is free: the retry does not create a new message and is not charged again.
• If a photo is charged for but generation or delivery then fails, the coins are returned.
• If a clip is charged for but rendering fails for any reason — including an interruption on our side while it was in progress — the coins are returned.
• If a character is charged for but cannot be created, the coins are returned.
• If your balance is too low for an action, the action does not happen and nothing is debited. You are shown the top-up option instead, and a photo you could not pay for is not delivered.

These automatic returns are made in coins, to the same Account. They are not refunds of money — for those, see the next section.

9. Refunds and Chargebacks

9.1 Requesting a refund. Refund requests are handled by our support team. Write to [email protected] from, or quoting, the email address on your Account, and include the date, the amount and — if you have it — the order or transaction reference. We review requests in a timely and fair manner. There is no automatic refund button: every request is looked at by a person.

9.2 Cryptocurrency payments. Payments made in cryptocurrency are final and non-refundable, except where a refund is required by applicable law. Blockchain transfers cannot be reversed, so please check the details before paying.

9.3 Coins already spent. Coin purchases are non-refundable unless required by applicable law, and coins that have already been spent cannot be restored. Coins do not expire, so an unused balance is not lost.

9.4 EU, EEA and UK consumers. If you are a consumer resident in the EU, the EEA or the UK, you have a statutory right of withdrawal, along with the rules on when it is lost because supply began immediately. Those rules are set out in full in Section 17.2 of the Terms, and nothing on this page limits any statutory right you have.

9.5 Chargebacks. If a charge concerns you, please contact us before asking your bank or provider to reverse it — most cases are a delayed credit or an unrecognized descriptor and are resolved in a message or two. Filing a chargeback without contacting us first may result in your Account being suspended while the matter is reviewed, and we dispute chargebacks we believe to be unjustified. The full position is in Section 17 of the Terms.

Contact Us

For any question about a payment, a purchase or a refund:

[email protected]

The binding terms governing purchases are the Terms of Service. Where this page and the Terms differ, the Terms prevail.