Terms of Service

1. Acceptance of These Terms

1.1 Agreement. These Terms constitute a binding legal agreement between you and VEDMI TECHNOLOGY LTD.

You accept these Terms when you select the applicable checkbox, click an acceptance button, create an Account, or otherwise take affirmative action indicating your acceptance of these Terms before or during your use of the Services.

If you do not agree to these Terms, you must not create an Account or access or use the Services.

1.2 Age Confirmation. By accepting these Terms and using the Services, you confirm that you satisfy the minimum age requirement set out in Section 3.

1.3 Policies Forming Part of These Terms. The following documents form part of these Terms:

• Privacy Policy;
• Cookie Policy;
• Anti-Slavery and Human Trafficking Policy.

These documents are collectively referred to as the "Policies".

1.4 Priority Between Documents. These Terms generally govern your contractual relationship with LuckyLove.

However, where a specific Policy establishes requirements relating to a particular subject matter, that Policy applies to that subject matter to the extent of the specific requirement.

In particular:

• the Privacy Policy governs the processing of personal data and your data protection rights;
• the Cookie Policy governs Cookies and similar technologies;
• the Anti-Slavery and Human Trafficking Policy governs requirements relating to slavery, human trafficking, forced labour, exploitation and related conduct.

Nothing in these Terms limits any mandatory right or obligation arising under applicable law.

1.5 Electronic Contracting. You agree that these Terms may be accepted electronically.

Your affirmative acceptance constitutes your electronic agreement to these Terms and may be relied upon as evidence of your acceptance.

You also consent to receive contractual notices and other communications relating to the Services electronically.

1.6 Acceptance Records. We may record the fact, date and time of your acceptance, the version of these Terms accepted by you, and technical information associated with that acceptance.

Such records may be retained and relied upon as evidence of acceptance, subject to the Privacy Policy and applicable law.

2. The Services

2.1 General Description. LuckyLove provides AI-powered companion and entertainment services.

The Services may allow users to interact with virtual and fictional characters powered by artificial intelligence ("AI Companions" or "AI Characters").

Depending on the features available, the Services may include:

• text conversations;
• AI-generated images;
• AI-generated video;
• AI-generated audio;
• voice interactions;
• character creation and configuration;
• personalization and memory features;
• pre-generated media;
• paid subscriptions;
• Coins or other paid features; and
• other features that we may introduce, modify, suspend or discontinue from time to time.

2.2 AI Characters Are Not Human. AI Companions and AI Characters are software systems and fictional characters.

They are not human beings, human performers, or real-world companions.

They do not possess genuine emotions, consciousness, personal intentions, independent agency, or the ability to enter into real-world relationships or commitments.

Any statements, scenarios, promises, references to meetings, relationships or other real-world events appearing in an interaction with an AI Companion are fictional unless expressly stated otherwise.

You should not rely on an AI Companion as though it were a real person.

2.3 Entertainment Purpose. The Services are provided for entertainment purposes.

They are not a crisis line, counselling service, medical service, psychological service, emergency service, or substitute for professional care.

AI Companions do not provide professional medical, psychological, legal, financial or other professional advice.

If you require professional assistance, you should contact an appropriately qualified professional or relevant emergency service.

2.4 Availability of Features. We may introduce, modify, restrict, suspend or discontinue particular features, AI Characters, media formats, functionality or other parts of the Services.

Some features may require an Account or payment.

We may also apply different availability, restrictions or requirements depending on jurisdiction, legal requirements, payment-provider requirements, or safety considerations.

3. Eligibility and Age Requirement

3.1 Adults Only. The Services contain adult-oriented and sexually explicit material and are strictly intended for adults.

You may use the Services only if:

• you are at least eighteen (18) years old; or
• a higher minimum age is required by the laws applicable to you.

Where a higher applicable age applies, the higher age requirement shall prevail.

There are no exceptions to this requirement.

The Services are not directed to, and may not be used by, minors.

3.2 Your Representations. By accessing or using the Services, you represent and warrant that:

• you satisfy the applicable minimum age;
• you are legally capable of entering into a binding agreement with us;
• information provided by you is accurate, current and complete;
• your use of the Services does not violate applicable law; and
• you have not previously been suspended or permanently removed from the Services for a material violation.

3.3 Age Assurance. We may use age-assurance or age-verification measures where required or considered necessary to protect the Services and comply with applicable law.

Information relating to age assurance is processed in accordance with the Privacy Policy.

We seek to minimise the amount of age-related information retained.

3.4 Refusal or Restriction of Access. We may refuse, restrict, suspend or withdraw access where:

• we cannot establish that you satisfy the applicable age requirement;
• further age confirmation is required;
• information supplied by you appears false or misleading; or
• access must be restricted for legal, safety, security or compliance reasons.

3.5 Suspected Minor Access. If we know or have reasonable grounds to believe that a person below the applicable minimum age is using the Services, we may suspend or terminate the relevant Account and restrict or delete associated information in accordance with the Privacy Policy and applicable law.

If you believe that a minor has accessed the Services or that information relating to a minor has been submitted to us, please contact: [email protected]

4. Accounts

4.1 Account Creation. Certain features require an Account.

You may be required to provide an email address and password or use another authentication method supported by the Services.

4.2 Accurate Information. You agree to provide accurate, current and complete information and to update it when necessary.

4.3 Account Security. You are responsible for maintaining the confidentiality of your credentials and for taking reasonable measures to prevent unauthorised access to your Account.

You must notify us promptly if you believe that your Account has been compromised.

4.4 Personal Account. Your Account is personal to you.

You may not sell, transfer, lend, share or otherwise provide access to your Account to another person.

You must use only your own authorised credentials and payment methods.

4.5 Account Responsibility. You are responsible for activity conducted through your Account, subject to applicable law and the security obligations described in the Privacy Policy.

4.6 Suspension and Termination. We may suspend, restrict or terminate an Account where we reasonably believe that:

• these Terms have been violated;
• a Policy has been violated;
• applicable law requires action;
• the Account presents a security, fraud or safety risk;
• age requirements have not been satisfied; or
• continued access would expose LuckyLove or others to material legal or safety risks.

5. User Safety and Responsible Use

5.1 Personal Information. You should avoid unnecessarily sharing sensitive personal information through the Services.

In particular, you should not provide passwords, payment credentials, identity documents, financial account information, precise addresses or other confidential information unless the relevant feature specifically requires it.

The processing of information submitted through the Services is governed by the Privacy Policy.

5.2 AI Limitations. AI-generated responses may be inaccurate, incomplete, unexpected, misleading or inconsistent.

You are responsible for evaluating whether information generated through the Services is appropriate or reliable for your circumstances.

5.3 No Real-World Reliance. AI Companions do not have independent real-world identities or relationships with users.

You should not interpret AI-generated statements as evidence that an AI Character has actually performed, promised or arranged an action outside the Services.

6. Acceptable Use

You agree to use the Services only in accordance with these Terms, the Policies and applicable law.

You must not:

• use the Services for unlawful, fraudulent or unauthorised purposes;
• harass, threaten, exploit, abuse or harm another person;
• facilitate human trafficking, slavery, forced labour or exploitation;
• facilitate the sexual exploitation of any person;
• use the Services to exploit or sexualise minors;
• create or distribute prohibited content;
• attempt to circumvent safety, moderation or age-assurance measures;
• interfere with the security, integrity or availability of the Services;
• obtain unauthorised access to systems, data, accounts or networks;
• reverse engineer or attempt to discover source code or underlying components except where expressly permitted by applicable law;
• introduce malware or other harmful code;
• scrape, systematically extract or harvest information from the Services except where expressly authorised;
• impersonate another person or misrepresent your identity;
• use another person's identity documents or payment credentials;
• use the Services to violate the intellectual property, privacy, publicity or other rights of another person;
• use the Services for commercial purposes unless expressly authorised by us; or
• attempt to circumvent any geographic, legal, payment or technical restriction applied to the Services.

7. Anti-Slavery, Human Trafficking and Exploitation

7.1 Prohibited Exploitation. LuckyLove does not tolerate slavery, servitude, forced labour, human trafficking, debt bondage or exploitation.

You must not use the Services to facilitate or promote:

• slavery or servitude;
• forced or compulsory labour;
• human trafficking;
• debt bondage;
• exploitation of workers;
• recruitment or transportation of persons for exploitative purposes;
• sexual exploitation involving trafficking or coercion;
• exploitation of minors;
• coercive or abusive commercial sexual activity;
• sale or purchase of persons;
• threats, force, deception or coercion used to exploit another person; or
• other conduct prohibited by applicable anti-trafficking or forced-labour laws.

Attempts to circumvent these restrictions are also prohibited.

7.2 Real-Person Exploitation. You must not use the Services to facilitate the trafficking, coercion, exploitation or abuse of real people.

This includes attempts to create or distribute content intended to facilitate trafficking, coercive sexual exploitation, forced labour, recruitment for exploitative purposes or other exploitation of real individuals.

7.3 Enforcement. Where we identify conduct that may violate this Section or the Anti-Slavery and Human Trafficking Policy, we may:

• remove or restrict content;
• restrict features;
• suspend or terminate Accounts;
• investigate relevant activity;
• preserve relevant information where legally permitted or required;
• require corrective action from suppliers or business partners; and
• notify competent authorities where required or appropriate.

The Anti-Slavery and Human Trafficking Policy provides further information about our approach.

8. Artificial Intelligence and Automated Processing

8.1 AI Systems. The Services use artificial intelligence and related technologies to generate responses and other digital content.

8.2 Generated Content. AI-generated content may include text, images, video, audio and voice content.

Generated content may be inaccurate, incomplete, inconsistent or unsuitable for a particular purpose.

8.3 Automated Processing. Inputs submitted through the Services and content generated in response may be subject to automated processing, including:

• content classification;
• safety and moderation analysis;
• detection of prohibited requests;
• fraud and abuse detection;
• security monitoring;
• account protection; and
• other processing necessary to operate and protect the Services.

Further information is provided in the Privacy Policy.

8.4 Human Review. Most moderation and safety processing is automated.

Human review may occur only in limited circumstances, including where necessary for:

• serious safety matters;
• child-safety or prohibited-content investigations;
• legal compliance;
• security incidents;
• fraud or abuse investigations;
• appeals or complaints; or
• other circumstances described in the Privacy Policy.

8.5 AI Model Training. LuckyLove does not use private User Content to train, fine-tune or evaluate general-purpose or third-party AI models, as described in the Privacy Policy.

This does not prevent us from processing User Content where necessary to:

• provide the Services;
• operate AI features;
• perform automated safety and moderation;
• protect security;
• prevent fraud or abuse;
• comply with law; or
• perform other processing described in the Privacy Policy.

9. User Content

9.1 Definition. "User Content" means information, material or content submitted or provided by you through the Services, including, where applicable:

• messages and prompts;
• instructions;
• descriptions, preferences and other information provided by you; and
• other text, information or material submitted by you in connection with your use of the Services.

For the avoidance of doubt, the configuration, characteristics, personality, appearance, description, prompts, settings and other elements used to create or configure an AI Character within the Services are not treated as intellectual property owned by you merely because you created or selected them through the Services.

9.2 Responsibility for User Content. You are responsible for the User Content that you submit to the Services and for ensuring that your use of the Services and submission of such User Content comply with these Terms, the Policies and applicable law.

9.3 Licence to Use User Content. To the extent necessary to provide, operate, maintain, secure and improve the Services, you grant LuckyLove a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, adapt, modify, translate, transmit and otherwise use User Content.

This licence may be used for purposes including:

• providing and operating the Services;
• creating and operating AI Characters and other features requested by you;
• storing and displaying content to you;
• maintaining and improving the functionality of the Services;
• safety and content moderation;
• security and fraud prevention;
• complying with legal obligations; and
• enforcing these Terms and the Policies.

9.4 Private User Content. Your private conversations and other private User Content are not published or made available to other users as part of the ordinary operation of the Services.

Processing and limited access may nevertheless occur where permitted or required by the Privacy Policy, including for safety, security, fraud prevention, legal compliance, investigations, appeals or enforcement of these Terms and the Policies.

9.5 User Content and AI Model Training. The rights granted to LuckyLove under this Section do not change LuckyLove's commitment described in the Privacy Policy that private User Content is not used to train, fine-tune or evaluate general-purpose or third-party AI models.

9.6 Deletion. User Content is retained and deleted in accordance with the Privacy Policy.

Deletion of User Content does not require LuckyLove to delete information that it is legally required or permitted to retain, including information retained for legal compliance, security, fraud prevention, dispute resolution, enforcement of rights or other purposes described in the Privacy Policy.

10. AI Characters

10.1 Creation of AI Characters. The Services may allow you to create, customise or configure AI Characters by selecting or providing characteristics, descriptions, personality traits, appearance, preferences, instructions or other parameters.

10.2 Ownership and Rights. AI Characters created, configured or customised through the Services, including their names, profiles, personalities, configurations, characteristics, appearance, descriptions, prompts, behavioural parameters and associated content, are part of the LuckyLove Services.

To the extent permitted by applicable law, all rights, title and interest in and to such AI Characters and their configurations belong to LuckyLove or its licensors.

You do not acquire ownership or other proprietary rights in an AI Character merely because you created, customised, configured or interacted with it.

Your use of an AI Character does not create any intellectual property rights, ownership rights or other proprietary interest in that AI Character.

10.3 Use of User-Provided Materials. Where you provide text, descriptions or other information to customise an AI Character, you retain any rights you may have in the underlying materials that you independently own.

However, by submitting such materials to the Services, you grant LuckyLove the rights described in Section 9 to use, process and incorporate them into the Services and AI Characters.

This does not give you ownership of the resulting AI Character or its configuration.

10.4 LuckyLove's Rights. LuckyLove may create, modify, reproduce, adapt, display, distribute, publish, promote and otherwise use AI Characters created or configured through the Services as part of operating, developing, providing, promoting and marketing the Services, subject to applicable law and the Privacy Policy.

LuckyLove may also make an AI Character available to other users where the functionality of the Services allows for public or shared AI Characters.

10.5 Removal and Modification. LuckyLove may modify, restrict, remove, suspend or discontinue any AI Character or its availability at any time where reasonably necessary for:

• safety;
• content moderation;
• legal or regulatory compliance;
• intellectual property protection;
• security;
• prevention of fraud or abuse;
• operation or development of the Services; or
• other legitimate business or technical purposes.

10.6 No Right to Extract or Reproduce. Unless expressly permitted by LuckyLove, you may not:

• copy an AI Character;
• reproduce or recreate its configuration outside the Services;
• extract its prompts, personality or behavioural parameters;
• commercially exploit an AI Character;
• distribute an AI Character outside the Services; or
• use an AI Character or its configuration to create a competing service.

Your access to an AI Character is a limited right to use it as part of the Services and does not transfer ownership or intellectual property rights to you.

11. Platform Content and Intellectual Property

11.1 Platform Content. "Platform Content" means content created, produced or made available by LuckyLove through the Services, including:

• AI Characters made available by LuckyLove;
• character profiles;
• descriptions;
• images;
• videos;
• audio;
• software;
• platform design;
• text;
• logos;
• trademarks;
• interfaces; and
• other materials forming part of the Services.

11.2 Ownership. All rights, title and interest in and to the Services and Platform Content are owned by LuckyLove or its licensors, except for rights that cannot lawfully be owned or transferred.

11.3 Limited Licence to Use the Services. Subject to these Terms, LuckyLove grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Services for your personal, non-commercial purposes.

11.4 Restrictions. Except where expressly permitted by us or applicable law, you must not:

• reproduce Platform Content;
• commercially exploit Platform Content;
• distribute or publicly communicate Platform Content;
• modify or create derivative works from Platform Content;
• remove proprietary notices;
• use our trademarks without permission; or
• copy or reproduce the Services or their underlying functionality.

11.5 Generated Content. Generated Content may be created using our systems, third-party technologies or other licensed technologies.

To the extent permitted by applicable law, rights in Generated Content are owned by or licensed to LuckyLove or otherwise treated in accordance with the applicable rights framework communicated through the Services.

Nothing in this Section limits rights that cannot lawfully be transferred or waived.

You receive a limited licence to access and use Generated Content made available to you through the Services for your personal, non-commercial use, subject to these Terms and applicable law.

12. Feedback

If you voluntarily provide suggestions, ideas, comments or other feedback concerning the Services ("Feedback"), you agree that LuckyLove may use that Feedback without restriction for purposes of improving or developing the Services, subject to applicable law.

Feedback does not include private User Content unless expressly identified as Feedback by you.

13. Content Moderation and Enforcement

13.1 Moderation. LuckyLove uses automated systems and, in limited circumstances, human review to detect and address content or conduct that may violate these Terms or the Policies.

13.2 Actions. Depending on the circumstances, we may:

• prevent generation;
• filter or modify an output;
• remove content;
• restrict features;
• restrict an Account;
• suspend an Account;
• terminate an Account;
• preserve relevant information where permitted or required; or
• report matters to competent authorities where required or appropriate.

13.3 Serious Violations. Certain violations may result in immediate suspension or termination without prior notice.

These may include conduct involving:

• exploitation or sexual abuse of minors;
• human trafficking;
• forced labour;
• serious threats or abuse;
• serious fraud;
• unlawful access to systems; or
• deliberate circumvention of critical safety controls.

13.4 Appeals and Complaints. Where an enforcement decision is eligible for review, you may use the applicable complaints or appeals process described in the Complaints and Appeals Policy or contact: [email protected]

Nothing in this Section limits any right to complain to a competent supervisory, regulatory or judicial authority.

14. Prohibited Content

You must not use the Services to create, request, distribute or otherwise facilitate content prohibited by our Prohibited Content Policy or applicable law.

The prohibitions apply to inputs, prompts, character configurations, outputs and other use of the Services, whether private or publicly accessible.

Attempting to circumvent, defeat or evade safety measures is itself prohibited.

15. Non-Consensual Intimate Imagery

The Services must not be used to create, request, distribute or facilitate non-consensual intimate imagery or other prohibited sexual exploitation of real people.

Requests concerning removal of non-consensual intimate imagery are handled in accordance with the NCII Removal Policy.

Nothing in these Terms limits any rights or remedies available under applicable law.

16. Payments and Subscriptions

16.1 Paid Services. Certain features, Services or content may require payment.

Prices, taxes, available plans, Coins and other applicable charges will be displayed before purchase.

16.2 Subscriptions. Where subscriptions are offered, the available duration, price and included features will be displayed at the time of purchase.

Unless expressly stated otherwise at the point of purchase, subscriptions do not automatically renew.

16.3 No Automatic Renewal. Where a subscription is non-renewing:

• no recurring payment is taken;
• no cancellation is required to prevent renewal; and
• paid access continues until the end of the purchased term.

You may purchase another subscription when the current term ends or, where supported, while it remains active.

16.4 Coins and Other Paid Units. Coins or other paid units may be offered through the Services.

The applicable terms, price and use conditions will be presented at the time of purchase.

Unless required by applicable law, purchased Coins are non-refundable.

16.5 Taxes. You are responsible for applicable taxes, duties or other charges associated with your purchase where required by law.

17. Refunds, Withdrawal and Chargebacks

17.1 Statutory Rights. Nothing in these Terms excludes or limits mandatory consumer rights that cannot lawfully be excluded.

17.2 EU/EEA/UK Withdrawal Rights. If you are a consumer resident in the European Union, European Economic Area or United Kingdom, you may have a statutory fourteen (14) day right of withdrawal from a distance contract, subject to the rules applicable to digital content and digital services supplied immediately after purchase.

Where the law permits withdrawal rights to be lost or limited following your express request for immediate performance and acknowledgement of the applicable consequences, the relevant requirements will apply.

17.3 Refund Requests. For refund questions or requests, contact: [email protected]

We will assess refund requests in accordance with applicable law, the terms presented at purchase and the circumstances of the transaction.

17.4 Chargebacks. If you believe a charge is incorrect, we ask that you contact us first so that we can investigate the issue.

We may contest a chargeback that we reasonably believe is fraudulent, invalid or unjustified.

We may temporarily restrict an Account while investigating a disputed transaction, subject to applicable law.

17.5 Cryptocurrency. Where cryptocurrency payments are offered, blockchain transactions may be irreversible.

Such payments are non-refundable except where a refund is required by applicable law.

18. Third-Party Services

The Services may integrate or interact with third-party services, including providers of:

• hosting and infrastructure;
• AI technologies;
• payment services;
• authentication;
• age assurance;
• analytics;
• customer support;
• security and fraud prevention; and
• other technical services.

Third-party services may be subject to their own terms and privacy practices.

Where a third party processes personal data on our behalf, the processing is addressed in accordance with the Privacy Policy and applicable law.

LuckyLove is not responsible for third-party services to the extent that their operation is outside our control.

19. Geographic Restrictions and Compliance

You must comply with all laws applicable to your access to and use of the Services.

We may restrict or withdraw access in particular jurisdictions where required by law, regulatory requirements, sanctions, payment-provider requirements, card-network rules, safety considerations or other legitimate operational reasons.

You must not use technical means to circumvent geographic restrictions or other restrictions deliberately applied by us.

20. Disclaimers

20.1 Service Availability. The Services are provided subject to availability.

We do not guarantee that the Services will always be uninterrupted, secure, error-free or available at any particular time.

20.2 AI-Generated Content. AI-generated content may contain inaccuracies, omissions, inconsistencies or unexpected results.

We do not guarantee that generated content will be accurate, complete, original, suitable for a particular purpose or free from third-party rights issues.

20.3 No Professional Advice. The Services do not provide medical, psychological, legal, financial or other professional advice.

20.4 No Guarantee of AI Character Behaviour. AI Characters are artificial systems.

We do not guarantee that an AI Character will consistently maintain a particular personality, memory, behaviour, opinion, relationship or conversational state.

20.5 Mandatory Rights. Nothing in these Terms excludes or limits liability or rights to the extent that such exclusion or limitation is prohibited by applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, LuckyLove and its affiliates, officers, directors, employees, contractors, licensors and service providers shall not be liable for indirect, incidental, consequential, special or punitive losses arising from or relating to your use of the Services.

To the maximum extent permitted by applicable law, our aggregate liability arising from or relating to the Services shall be limited to the amount you paid to LuckyLove for the Services giving rise to the claim during the applicable period preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless LuckyLove, its affiliates, officers, directors, employees, contractors, licensors and service providers from claims, liabilities, losses, damages and reasonable costs arising from:

• your breach of these Terms or the Policies;
• your unlawful use of the Services;
• your User Content;
• your violation of another person's rights;
• your violation of applicable law; or
• your unauthorised use or distribution of Generated Content or Platform Content.

This Section does not apply to the extent that the relevant claim results from LuckyLove's own breach of applicable law or other liability that cannot lawfully be transferred to you.

23. Changes to These Terms

23.1 Updates. We may update these Terms and the Policies from time to time to reflect:

• changes to the Services;
• changes to our business;
• changes to technology;
• changes to applicable law;
• regulatory requirements;
• safety developments; or
• other legitimate operational requirements.

23.2 Non-Material Changes. Non-material changes, including corrections, clarifications and changes to contact details, may take effect when the revised version is published.

23.3 Material Changes. Where a change materially affects your rights or obligations, we will provide notice as required by applicable law.

Where appropriate, notice may be provided by email or through the Services.

23.4 Continued Use. Where permitted by applicable law, continued use of the Services after revised Terms take effect constitutes acceptance of the revised Terms.

Where we require affirmative acceptance, you may be required to accept the revised Terms before continuing to use the Services.

23.5 Changes Required by Law. Changes required by law, regulatory authorities, payment providers or card networks may take effect immediately where necessary.

We will provide notice where required.

23.6 Previous Versions. We maintain records of previous versions of these Terms and may retain evidence of which version applied at a particular time.

24. Termination

24.1 Termination by You. You may stop using the Services at any time.

Where an Account deletion feature is available, you may use that feature. You may also contact: [email protected]

Account deletion and retention of personal data are governed by the Privacy Policy.

24.2 Termination by Us. We may suspend, restrict or terminate your Account or these Terms where:

• you materially breach these Terms or a Policy;
• you engage in prohibited or unlawful conduct;
• we are required to do so by law;
• continued access presents a safety, security or fraud risk;
• you do not satisfy the applicable age requirement; or
• continued provision of the Services is no longer reasonably possible.

24.3 Effect of Termination. Following termination:

• your right to access the Services may cease;
• access to paid features may end subject to applicable law and the terms of your purchase;
• your Account and associated information will be handled in accordance with the Privacy Policy; and
• provisions which by their nature should survive termination shall continue to apply.

25. Privacy and Cookies

LuckyLove processes personal data in accordance with its Privacy Policy.

The use of Cookies and similar technologies is governed by the Cookie Policy.

The Privacy Policy explains, among other matters:

• categories of personal data processed;
• purposes and legal bases;
• AI and automated processing;
• safety and moderation processing;
• recipients and service providers;
• international transfers;
• retention;
• data protection rights; and
• deletion procedures.

The Cookie Policy explains the use of necessary, analytics and marketing Cookies and similar technologies, including consent and withdrawal mechanisms.

26. Complaints and Reporting

You may report concerns relating to the Services, safety, abuse, prohibited content, privacy or compliance by contacting: [email protected]

Where available, you may also use reporting tools within the Services.

Complaints and appeals may be handled in accordance with the applicable Complaints and Appeals Policy.

Nothing in this Section prevents you from contacting a competent supervisory, regulatory, consumer-protection or judicial authority.

27. Governing Law and Disputes

27.1 Applicable Law. These Terms are governed by the laws of the Republic of Cyprus, except to the extent that mandatory consumer-protection or other applicable laws provide otherwise.

27.2 Other Users. For users who are not protected by mandatory consumer jurisdiction rules, the courts of the Republic of Cyprus shall have jurisdiction over disputes arising from or relating to these Terms, subject to applicable law.

27.3 Complaints Before Proceedings. We encourage you to contact us before commencing proceedings so that we can attempt to resolve the issue.

This is not a mandatory precondition to bringing proceedings and does not affect any applicable limitation period or statutory right.

28. General

28.1 Entire Agreement. These Terms and the Policies incorporated into them constitute the agreement between you and LuckyLove concerning your use of the Services.

28.2 Severability. If any provision is held to be invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by law.

28.3 Assignment. We may assign, transfer, delegate or subcontract our rights and obligations relating to the Services, subject to applicable law.

You may not transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by law.

28.4 No Partnership. These Terms do not create a partnership, joint venture, agency, employment or fiduciary relationship between you and LuckyLove.

28.5 No Waiver. Failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

28.6 Language. These Terms are drafted in English.

Any translation is provided for convenience only. In case of conflict, the English version prevails.

Contact Us

VEDMI TECHNOLOGY LTD
Omonoias, 12, Strovolos, 2008
Nicosia, Cyprus

General / Safety / Compliance / Privacy:

[email protected]

• Privacy Requests: How We Handle Privacy Requests
• Cookie Settings: Cookie settings
• Privacy Policy: luckylove.ai/privacy
• Cookie Policy: luckylove.ai/cookies
• Anti-Slavery and Human Trafficking Policy: luckylove.ai/anti-slavery