Terms of Service

1. Acceptance of these Terms

1.1 Agreement. These TOS constitute a binding legal agreement between you and luckylove.ai. You accept these TOS by selecting the checkbox, clicking the button or taking such other affirmative action as is presented to you at registration or before your first use of the Services. If you do not agree to these TOS, you must not create an Account and must not access or use the Services.

1.2 Age Confirmation. By accepting these TOS you confirm that you are at least eighteen (18) years of age, or the higher applicable age described in Section 2.4.1.

1.3 Documents Forming Part of these TOS. The following documents are incorporated into and form part of these TOS: our Privacy Notice and our Cookie Policy, together with any other document that we identify within the Services as forming part of these TOS (together, the "Policies").

In the event of any conflict between these TOS and a Policy, these TOS prevail, except that: (a) our Privacy Notice prevails in respect of the processing of personal data and your rights under applicable data protection law; and (b) our Cookie Policy prevails in respect of cookies and similar technologies.

1.4 Record of Acceptance. We record the fact, date and time of your acceptance, the version of these TOS accepted by you, and technical data associated with that acceptance. You agree that such records may be relied upon as evidence of your acceptance in any proceedings.

1.5 Electronic Contracting. You consent to enter into these TOS electronically. The affirmative action described in Section 1.1 constitutes your electronic signature and has the same legal effect as a handwritten signature. You further consent to receive notices and communications relating to the Services in electronic form.

1.6 Existing Users. Where you already hold an Account, you may be required to accept these TOS, or any revised version of them, before continuing to access or use the Services.

2. General

The Services are an online chat platform that uses artificial intelligence ("AI") technologies to generate virtual and fictional characters ("AI Companions" or "AI Characters") with whom users may communicate and exchange messages.

The Services may also include, without limitation, additional media formats such as AI-generated images, videos, and voice messages.

Users may create media on demand through AI tools available on the platform and/or purchase pre-generated media, including images and videos available within AI Character profiles. Pre-generated media is created using generative artificial intelligence technologies.

Certain features of the Services may require you to create an Account and/or become a paid user.

You may interact with AI Characters that are pre-created and made available through the platform, or create your own AI Characters by selecting their characteristics, attributes, and preferences through our technology and algorithms.

Interactions with AI Characters may include text conversations, image requests, or other communication methods that we may introduce, modify, or expand from time to time.

We reserve the right, at our sole discretion, to remove AI Characters and/or modify, suspend, remove, or discontinue any features, functionality, or content available through the Services at any time.

2.1 Account

Certain features of the Services may require you to create a user account using an email address and password or another available authentication method ("Account").

When registering for and/or accessing your Account, you agree to use only your own login credentials and payment methods. You are solely responsible for all activities conducted through your Account and login credentials.

Your Account is personal to you and is non-transferable. You may not sell, transfer, lend, share, or otherwise provide access to your Account to any other person, whether for commercial purposes or without charge.

By using the Services, you represent and warrant that all information submitted by you in connection with creating your Account is true, accurate, complete, and that you have all necessary rights and authority to provide such information.

You agree to update your Account information whenever necessary, including, without limitation, your email address, payment information, subscription details, and other relevant information, so that such information remains current, accurate, and complete.

You are responsible for maintaining the confidentiality of your Account credentials and password and for preventing unauthorized access to your Account.

You acknowledge and agree that we may request additional information from you from time to time, including information necessary to verify or confirm that you are an adult.

Any violation of these TOS or any other Policies may result in your Account losing good standing, suspension, restriction, or termination of your Account at our sole discretion.

We reserve the right to suspend, terminate, restrict, or otherwise revoke your access to the Services at any time if we believe or suspect that you have violated these TOS or any applicable Policies.

You agree that we shall not be liable to you or any third party for any consequences arising from such suspension or termination, including loss of access to the Services, changes in third-party service fees, or other resulting obligations.

You acknowledge and agree that you do not own and have no proprietary interest in your Account. All rights, title, and interest in and to your Account belong exclusively to luckylove.ai.

2.2 Paid Services

Certain Services, features, and content may only be available in exchange for payment, including through subscriptions, purchases of Coins, or other forms of paid access that may be offered from time to time.

Paid Services become available after receipt of the applicable payment, which must be completed according to the terms presented at the time of purchase.

You are solely responsible for all applicable fees, charges, taxes, and other costs associated with your transactions.

We are not responsible for, and disclaim all liability arising from, your use of any third-party distribution platform that has not been authorized or recognized by us.

2.3 User Safety and Wellbeing

2.3.1 Personal Information. At luckylove.ai, we prioritize the safety and well-being of our users.

When using the Services and interacting with AI Companions, you should not disclose sensitive personal information, including financial information, addresses, contact details, passwords, or other confidential information.

You are solely responsible for protecting your personal information and should remain aware of the risks associated with sharing information online.

2.3.2 Reporting. We encourage users to report any suspicious, inappropriate, or concerning behavior encountered on the platform. Reports may be submitted through the in-product reporting tools available next to images and text, through the "Contact Us" section of the Services, or by email at [email protected].

We are happy to address any concerns directly, and we encourage you to contact us so that we can help. This does not affect your right to lodge a complaint with a supervisory or regulatory authority at any time.

2.3.3 Not a Crisis or Professional Service. The Services are provided for entertainment purposes only. They are not a crisis line, counselling service, medical service, psychological service or emergency service, and they are not a substitute for professional care. AI Characters are not qualified to provide, and do not provide, medical, psychological, legal or other professional advice.

2.3.4 Emergencies. If you are experiencing a medical or mental health emergency, or if you are at risk of harming yourself or another person, do not rely on the Services. Contact your local emergency services or a qualified professional immediately. We are not able to provide emergency assistance and do not monitor conversations for the purpose of providing emergency response.

2.3.5 Support Resources. Where our systems identify content that may indicate distress, self-harm or risk to life, we may display or otherwise provide information about support resources. Any such information is general in nature, is provided for convenience only, and may not correspond to the services, organisations or emergency numbers available in your country or region. We do not verify, endorse or guarantee the availability, suitability or quality of any third-party resource. You remain responsible for identifying and contacting the emergency and support services available in your location.

2.3.6 Wellbeing and Use of the Services. AI Characters are designed to simulate conversation and may create a sense of connection or attachment. Prolonged or intensive use may affect your wellbeing. We encourage you to take regular breaks, to maintain relationships and sources of support outside the Services, and to seek professional assistance if your use of the Services is causing you distress or interfering with your daily life.

2.3.7 Suitability. The Services are not suitable for persons under the age of eighteen (18), nor for any person who may be adversely affected by simulated intimate or romantic interaction, including persons experiencing mental health difficulties. If you are uncertain whether use of the Services is appropriate for you, you should seek advice from a qualified professional before using them.

2.3.8 Limits of Our Measures. We apply moderation and safety measures to the Services as described in Section 9. We do not warrant that those measures will identify all content or conduct that may indicate distress or risk, that they will operate without error or interruption, or that any particular resource or response will be provided in any particular case.

2.4 Eligibility and Age Requirement

2.4.1 Minimum Age. The Services contain adult-oriented, sexually explicit material and are strictly intended for adults only. You may access or use the Services only if you are at least eighteen (18) years of age, or such greater age as constitutes the age of majority or the minimum legal age for accessing adult content in the jurisdiction in which you reside or from which you access the Services, whichever is higher. There are no exceptions to this requirement. The Services are not directed to, and may not be used by, minors under any circumstances.

2.4.2 Representations and Warranties. By accessing or using the Services, you represent and warrant that:

1. you are at least eighteen (18) years of age, or the higher applicable age described in Section 2.4.1;
2. you are entering into these TOS solely on your own behalf and not on behalf of any other person;
3. you are legally capable of entering into a binding agreement with us under the laws of the jurisdiction in which you reside and/or access the Services;
4. all information you provide to us, including in connection with confirmation of your age, is true, accurate, current and complete;
5. your access to and use of the Services does not violate any law applicable to you; and
6. you have not previously been suspended, terminated or otherwise removed from the Services.

2.4.3 Refusal and Suspension. We may refuse, restrict, suspend or withdraw access to the Services, in whole or in part, where we are not satisfied that you meet the age requirement set out in Section 2.4.1, or where we consider further confirmation of your age to be necessary. We shall have no liability to you in connection with any such refusal, restriction, suspension or withdrawal, and no refund shall be due.

2.4.4 False Information. Providing false or misleading information as to your age or identity, using another person's identity document or payment method, or permitting another person to use your Account, constitutes a material breach of these TOS and may result in immediate and permanent termination of your Account without refund.

2.4.5 Suspected Use by a Minor. Where we know or have reasonable grounds to believe that a user is below the applicable minimum age, we shall immediately suspend the Account, terminate access and delete the Account and associated data in accordance with our Privacy Notice, without refund of any amount paid. If you believe that a minor is accessing or has accessed the Services, or that a minor's information has been provided to us, please contact us immediately at [email protected].

2.4.6 Parental Controls. We support the use of parental control tools. Parents and guardians are encouraged to use commercially available filtering software, device-level content restrictions and network-level controls to prevent minors from accessing adult material.

2.4.7 No Liability for False Information. We shall not be liable where access to the Services is obtained through the provision of false information as to age or identity.

3. Artificial Intelligence: Transparency and Disclosure

3.1 You are interacting with an artificial intelligence system. The Services are provided by means of artificial intelligence systems. Every AI Character made available through or created within the Services is an artificial intelligence system and not a natural person. You are at all times interacting with software. No AI Character is a human being, possesses consciousness, emotions, intentions or understanding, or is capable of forming or performing any obligation.

3.2 Artificially generated content. All AI Characters, images, media, text, audio and other content made available through or generated by the Services are artificially generated or manipulated by artificial intelligence systems. No such content is a recording, photograph or other depiction of an actual event or of an actual human being.

3.3 Marking of generated content. Where required by applicable law, content generated through the Services is marked or labelled as artificially generated or manipulated, including in a machine-readable format where such marking is required.

3.4 Automated processing. Inputs submitted through the Services and content generated in response are subject to automated processing, including automated moderation and safety measures, as described in Section 9.

3.5 Limitations. Artificial intelligence systems have inherent limitations. Content generated through the Services may be inaccurate, incomplete, inconsistent, unexpected or otherwise unsuitable for any particular purpose, as further described in Section 15.

3.6 Relationship to other disclosures. The disclosures in this Section are in addition to, and do not limit, any other disclosure, notice or information provided by us within the Services or under applicable law.

4. Intellectual Property

All intellectual property rights relating to the Services and any materials contained within or made available through the Services, including, without limitation, technology, systems, files, documents, text, photographs, information, images, videos, audio content, and software, whether individually or collectively, are owned by or licensed to luckylove.ai.

Subject to these TOS, you may access, view, use, and display the Services and their content on your personal devices solely for your personal, non-commercial use.

luckylove.ai grants you a limited, personal, non-exclusive, non-transferable license to access and use the Services. This license does not constitute or imply any transfer of ownership or title.

This license shall automatically terminate if you violate these TOS or any applicable Policies and may also be terminated by us at any time at our sole discretion.

You acknowledge and agree that you do not have any ownership or other proprietary interest in your Account. All rights, title, and interest relating to your Account belong exclusively to luckylove.ai.

All intellectual property rights associated with luckylove.ai, including AI Characters, platform design, logos, proprietary software, technology, and related materials, are owned exclusively by luckylove.ai or its licensors.

You may not reproduce, modify, distribute, publish, display, transmit, or otherwise use any intellectual property belonging to luckylove.ai without prior written authorization. Any unauthorized use may result in legal action or other remedies available under applicable law.

Any ideas, suggestions, documents, proposals, or other materials submitted by you to luckylove.ai ("Feedback") are provided voluntarily and at your own risk.

luckylove.ai has no obligations regarding such Feedback, including any obligation of confidentiality. You agree that luckylove.ai may use, modify, reproduce, implement, or otherwise utilize such Feedback without restriction and without providing attribution, compensation, or any other consideration to you.

5. Restrictions of Conduct

By accessing or using the Services, you agree to comply with these TOS and the following restrictions:

1. You may not modify, translate, adapt, alter, or reformat any part of the Services;
2. You may not decipher, decompile, disassemble, reverse engineer, or otherwise attempt to discover the source code, structure, or underlying components of any software or materials forming part of the Services, except where such activities are expressly permitted by applicable law;
3. You may not interfere with, disable, bypass, or circumvent any security feature of the Services or any mechanism designed to restrict or regulate their use;
4. You may not use the Services to obtain unauthorized access to our systems, data, networks, or those of any third party;
5. You may not use the Services in any manner that may damage, disable, overload, impair, disrupt, or interfere with our systems, networks, or other users' access to the Services;
6. You may not use the Services in any way that may, in our sole discretion, expose us or any third party to liability, damages, or legal claims;
7. You may not use the Services for unlawful purposes, to harm, harass, offend, or abuse others, or to commit any criminal activity;
8. You may not remove, modify, conceal, or obscure any copyright notice, trademark notice, hyperlink, or other proprietary rights notice contained within or associated with the Services;
9. You must comply with all applicable laws and regulations relating to your access to and use of the Services, including the laws of the jurisdiction where you reside and/or access the Services.

Your use of the Services may also be subject to applicable license terms and usage restrictions, including the CreativeML Open RAIL++-M License dated July 26, 2023 and/or Apache License Version 2.0.

6. Geographic Restrictions and Sanctions

6.1 Availability. The Services are not directed to any jurisdiction in which their provision or use would be unlawful or would subject us to any registration, licensing or other requirement in that jurisdiction. We make no representation that the Services, or any content available through them, are appropriate, lawful or available for use in any particular location. Those who access the Services do so on their own initiative and are responsible for compliance with local law.

6.2 Restricted Jurisdictions. We do not offer the Services in, and you may not access or attempt to access the Services from:

1. the People's Republic of China and the Republic of Singapore;
2. Cuba, Iran and North Korea; and
3. any other jurisdiction that we designate from time to time, whether by notice or by technical means.

We may implement technical measures, including restrictions based on internet protocol address, billing country or device location, to give effect to these restrictions.

6.3 Your Warranty. You represent and warrant that your access to and use of the Services is lawful in the jurisdiction in which you are located and in which you reside, and that you are not located in, ordinarily resident in, or accessing the Services from, any restricted jurisdiction described in Section 6.2.

6.4 Sanctions and Export Control. You represent and warrant that you are not: (a) a person listed on any list of sanctioned, designated, denied or blocked persons maintained by the United States (including the U.S. Department of the Treasury's Specially Designated Nationals and Blocked Persons List), the United Nations, the European Union, the United Kingdom, or any other applicable authority; (b) owned or controlled by, or acting on behalf of, any such person; or (c) otherwise the target of any applicable sanctions.

You shall not use the Services in violation of any applicable sanctions, export control or trade restriction laws. We may suspend or terminate your access to the Services immediately, without notice and without refund, where we determine or reasonably suspect that any of the foregoing applies.

6.5 Circumvention. You may not use any virtual private network, proxy service, false location data, false billing information or any other means to conceal your location or to circumvent any geographic restriction applied by us. Any such conduct constitutes a material breach of these TOS and may result in immediate termination of your Account without refund.

6.6 Changes to Availability. We may restrict, suspend or withdraw the Services, in whole or in part, in any jurisdiction at any time, with or without notice, including where required by applicable law, by a regulatory authority, or by a payment provider or card network. We shall have no liability to you in connection with any such restriction, suspension or withdrawal, and, except where a refund is required by applicable law, no refund shall be due.

7. Content: Responsibility, Rights and Ownership

7.1 Platform Content. "Platform Content" means all content created, produced and made available by us through the Services, including the AI Characters offered in our gallery, their profiles, images, media and descriptions, and all pre-generated media. Platform Content is produced by us and is reviewed prior to publication in accordance with our internal content standards. All Platform Content is generated by artificial intelligence and does not depict actual human beings. No real person participated in its creation.

7.2 User Content. "User Content" means (a) the AI Characters you create by selecting from the attributes and options we make available; (b) the messages, instructions and other material you submit in the course of interacting with the Services; and (c) the media generated at your request during such interaction. Conversations, messages and media generated in the course of your interactions with the Services are not published or made accessible to other users. AI Characters created by you may be published in accordance with Section 7.4, without your name, username or any information identifying you.

7.3 Your Responsibility for Inputs. You are responsible for the messages, instructions, requests and other material you submit to the Services. You must not submit any input that violates Section 10, these TOS or applicable law, including any input intended or likely to elicit prohibited content, to cause an AI Character to be presented, described or role-played as a minor, or to cause an AI Character to represent, impersonate or resemble a real, identifiable person.

7.4 Licence to Us.

(a) Operational licence. You grant us a worldwide, non-exclusive, royalty-free, fully paid licence, sublicensable only to our service providers, to host, store, reproduce, process, adapt, translate and transmit User Content, solely as necessary to operate the Services, to make them available to you, and to comply with our legal obligations. This licence confers no right to publish, display or otherwise make available to any other user or to the public your messages, your conversations with an AI Character, or the media generated at your request. It terminates when the relevant User Content is deleted in accordance with our Privacy Notice.

(b) AI Characters you create. Separately, you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid, transferable and sublicensable licence to use, reproduce, adapt, modify, translate, create derivative works from, publish, publicly display and otherwise exploit the appearance, attributes, characteristics and description of any AI Character you create, in whole or in part, in any media now known or hereafter developed, for any purpose connected with the operation, provision, promotion and marketing of the Services. Where we publish an AI Character, it is published without your name, username or any other information identifying you, and without any of your messages, conversations or generated media. We are under no obligation to publish any AI Character.

(c) No use for model training. For the avoidance of doubt, no licence granted under this Section permits us, or any person to whom we sublicense, to use User Content to train, fine-tune or evaluate any artificial intelligence model.

(d) Moral rights. To the extent permitted by applicable law, you waive any moral rights you may have in the AI Characters you create and agree not to assert any such rights against us, our successors or our licensees.

7.5 Nature of AI-Generated Output. Output generated through the Services is produced by artificial intelligence systems in response to your inputs and the settings you select. Such output is fictional. It does not represent our views, statements or commitments, and does not constitute advice of any kind. Output may be inaccurate, incomplete, inconsistent or unexpected.

7.6 Ownership of Generated Content. All AI Characters, images, media, text, audio and other content generated through the Services, whether generated at our initiative or at your request, instruction or configuration ("Generated Content"), together with all intellectual property rights and all other rights therein, are and shall remain our exclusive property.

To the extent that any right, title or interest in any Generated Content vests in you by operation of law or otherwise, you hereby irrevocably and unconditionally assign such right, title and interest to us in full, absolutely and without further consideration, and agree to execute any document and do any act reasonably required by us to give effect to this assignment.

Subject to your continued compliance with these TOS, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and view Generated Content produced at your request, within the Services and for your personal, non-commercial purposes only.

Separately from and independently of the licence granted above, you undertake that you shall not, at any time, whether during or after the term of these TOS, download, copy, reproduce, record, screen-capture, republish, distribute, transmit, communicate to the public, sell, license or otherwise make available or exploit any Generated Content, in whole or in part, outside the Services, without our prior written consent. This undertaking is a continuing obligation and is not conditional upon the subsistence of the licence granted above.

Upon termination or suspension of your Account, or upon revocation of the licence for any other reason: (a) the licence granted above terminates immediately; (b) you shall immediately cease all use of Generated Content; and (c) you shall permanently delete or destroy every copy of Generated Content in your possession or control, however obtained. Termination of the licence confers no right to use, publish, distribute or otherwise exploit Generated Content and does not release you from any obligation under this Section.

The undertakings and restrictions set out in this Section 7.6 survive termination of these TOS, termination or suspension of your Account and termination of any licence granted hereunder, and continue in force indefinitely.

We make no representation or warranty that any Generated Content is original, is protected by intellectual property rights, or does not infringe the rights of any third party.

7.7 Moderation and Responsibility. Our ownership of the rights in Generated Content under Section 7.6 does not mean, and shall not be construed as meaning, that we author, originate, approve, endorse, verify or adopt any Generated Content produced in response to your inputs. Generated Content produced at your request results from the inputs, instructions, settings and configurations you select, and you remain responsible for your inputs in accordance with Section 7.3.

You acknowledge that we may apply automated and/or human moderation to inputs and outputs, as described in Section 9, and that such moderation may prevent, filter, modify or restrict the generation or display of content. The exercise of moderation does not constitute approval, endorsement or verification of any Generated Content and does not make us its author.

Nothing in this Section limits our obligations under Section 10 or under applicable law.

8. Incidents and User Actions

luckylove.ai shall not be responsible or liable for any actions, decisions, or choices made by users following their interactions with AI Companions.

AI Companions are artificial intelligence-based characters designed to simulate human-like conversations. Their responses are generated through algorithms and machine learning technologies and do not represent the opinions, intentions, or commitments of luckylove.ai.

We do not endorse or assume responsibility for any actions, decisions, results, or consequences arising from a user's interaction with AI Companions.

Users are solely responsible for exercising their own judgment and discretion while using the Services and must avoid activities that may cause harm or violate applicable laws or regulations.

9. Content Moderation and Removal

While lawful adult content may generally be available to paying adult users, conversations between users and AI Companions are not published, are not made accessible to other users, and are not read by our staff. Content moderation is carried out by automated systems.

If our automated systems identify content that may violate these TOS or Policies, we may take appropriate action. Such actions may include removing content, restricting access, suspending or terminating accounts, or reporting content to appropriate authorities where required or appropriate.

Review by a person may take place only where: (a) our automated systems identify content that may constitute child sexual abuse material or another serious violation, and verification is necessary before we act or report; (b) we are required to do so by applicable law or in response to a lawful request; (c) you ask us to review a decision affecting your Account; or (d) it is necessary in order to investigate a security incident, fraud, or abuse of the Services. Outside these circumstances, your conversations are processed only by automated systems.

Our moderation systems may also review, filter, modify, or restrict requests before generating an output, including where requests contain or seek prohibited content.

We reserve the right, but are not obligated, to refuse, restrict, or remove any user content that we determine, at our sole discretion, violates our Policies.

Repeated violations may result in content removal, account restrictions, suspension, termination, or other moderation measures.

Users are not entitled to refunds or reimbursement for moderation actions taken due to violations of these TOS or Policies.

We reserve the right to remove AI Characters and modify, suspend, or delete features or content at any time at our sole discretion.

Payments made for removed or modified AI Characters, features, or content are not refundable unless required by applicable law.

We may remove Account-related content after periods of inactivity for operational, technical, security, or infrastructure reasons.

Content removed due to inactivity is not eligible for restoration, reimbursement, or reinstatement of previously available free or paid features, usage rights, or access privileges.

Users may report suspected violations through the in-product reporting tools, through the "Contact Us" section, or by email at [email protected].

10. Prohibited Content, Reporting and Removal

10.1 Zero Tolerance for Child Sexual Abuse Material. We maintain an absolute, zero-tolerance policy in respect of child sexual abuse material ("CSAM") and any sexualised depiction of minors.

You may not use the Services to request, generate, create, upload, store, publish, share, distribute or attempt to obtain any content that depicts, describes, or appears to depict or describe:

1. any person under the age of eighteen (18), or any character presented, described, named or otherwise indicated as being under the age of eighteen (18), in any sexual, sexualised, suggestive or intimate context;
2. any character whose appearance, physical characteristics, stated age, developmental stage, voice, behaviour, setting or accompanying description would lead a reasonable person to conclude that the character is a minor, irrespective of any age stated by you or by the character;
3. age-play, age regression, or any scenario in which a character is depicted, described or role-played as a minor;
4. the sexual exploitation, grooming, abuse or trafficking of minors, whether real or fictional.

For the avoidance of doubt, this prohibition applies to text, images, video, audio, character descriptions, character names, prompts, system instructions and any other input or output, and applies irrespective of whether the content is private or published, and whether the attempt is successful or unsuccessful. Attempting to circumvent, defeat, evade or test our safety measures in relation to any of the foregoing is itself a violation of these TOS.

10.2 Consequences and Reporting. Where we identify content or conduct falling within Section 10.1, we will:

1. immediately and permanently terminate the Account, without notice and without refund of any amount paid;
2. preserve the relevant content, prompts, Account information and associated records as required by applicable law;
3. report the matter to the National Center for Missing and Exploited Children ("NCMEC") via the CyberTipline in accordance with 18 U.S.C. § 2258A, and/or to the competent authorities in any other applicable jurisdiction; and
4. cooperate fully with any resulting investigation.

We are not obliged to notify you before making any such report, and we will not do so where notification is prohibited by law or would be likely to prejudice an investigation.

10.3 Non-Consensual Intimate Imagery. We prohibit the creation, generation, request, publication, sharing or distribution through the Services of any intimate visual depiction of an identifiable, real individual made or published without that individual's consent, including any such depiction generated or altered by artificial intelligence (a "non-consensual intimate image").

You may not use the Services to generate, request or publish sexual, nude, intimate or sexually suggestive content depicting, resembling or intended to resemble any real, identifiable person, including by reference to that person's name, likeness, distinguishing characteristics, or any description sufficient to identify them. This prohibition applies whether or not the person is a public figure.

10.4 Notice and Removal of Non-Consensual Intimate Imagery. If you are an identifiable individual appearing in an intimate visual depiction that has been published through the Services without your consent, or a person authorised to act on such an individual's behalf, you may request its removal by submitting a notice to [email protected].

To enable us to act, your notice should include:

1. a physical or electronic signature of the identifiable individual, or of a person authorised to act on their behalf;
2. identification of the intimate visual depiction, and information reasonably sufficient to enable us to locate it within the Services;
3. a brief statement that you have a good faith belief that the intimate visual depiction was published without the consent of the identifiable individual, together with any information relevant to that assessment; and
4. contact information sufficient to enable us to contact you.

Upon receipt of a valid request, we will remove the intimate visual depiction as soon as possible and in any event within forty-eight (48) hours, and will make reasonable efforts to identify and remove any known identical copies of the depiction within the Services.

We will not require you to provide identity documents in order to submit a request under this Section. Information submitted under this Section will be treated as confidential save where disclosure is required by law.

10.5 Platform Content and Publication. All content made available in any publicly accessible area of the Services, including the gallery of AI Characters, AI Character profiles, and associated images, media and descriptions, is created, produced, reviewed and published by us. Such content is reviewed prior to publication in accordance with our internal content standards.

Conversations between you and an AI Character, and the messages and media generated in the course of your interactions with the Services, are not published, are not shared and are not made accessible to any other user. AI Characters created by you may be published or made available to other users in accordance with Section 7.4, in which case they are published without your name, username or any information identifying you.

All requests for the generation of content through the Services are subject to our moderation, safety and security measures. We may refuse, filter, restrict or decline to fulfil any request at our sole discretion, and we are under no obligation to generate any particular content or to make any particular feature available.

We may modify, restrict, withdraw or remove any content made available through the Services at any time at our sole discretion.

10.6 Reporting Other Violations. Any person, whether or not a registered user, may report content or conduct believed to violate these TOS or our Policies using the in-product reporting tools, the "Contact Us" section, or by writing to [email protected]. We will review reports and take such action as we consider appropriate, which may include removing content, restricting or suspending Accounts, or reporting the matter to the competent authorities.

10.7 Statement of Reasons and Appeals. Where we remove content or restrict an Account under this Section, we will, save where prohibited by law or where the matter falls within Section 10.1, provide a statement of the reasons for our decision and an opportunity to submit an appeal to [email protected] within thirty (30) days. Appeals are reviewed by personnel not involved in the original decision. Decisions taken under Section 10.1 are final and not subject to appeal.

10.8 Repeat Violations. We maintain a repeat violator policy. Accounts that repeatedly violate this Section will be terminated. We may decline to provide the Services to any person whose Account has previously been terminated, and to any Account we reasonably believe to be associated with such a person.

11. Copyright

11.1 Copyright. We respect the intellectual property rights of others and expect users of the Services to do the same. We respond to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512) and other applicable law. Notices of alleged infringement should be sent to [email protected] and should identify the work claimed to have been infringed, identify the material alleged to be infringing and its location within the Services, and include your contact details and a statement that you have a good faith belief that the use is not authorised by the rights holder or by law.

11.2 Removal of Material. We may remove or disable access to any material in response to a notice of alleged infringement, or where we otherwise consider removal appropriate, without liability to you and without refund of any amount paid.

11.3 Repeat Infringers. We have adopted and reasonably implement a policy providing for the termination, in appropriate circumstances, of the Accounts of users who are repeat infringers. We may terminate your Account where we determine that you have repeatedly infringed the rights of others, and may decline to provide the Services to any person whose Account has been terminated under this Section.

11.4 Other Rights. Complaints concerning trade marks, rights of publicity, privacy or other rights not governed by the Digital Millennium Copyright Act should be submitted to [email protected] with sufficient detail to enable us to assess them.

12. Payments and Subscriptions

12.1 Free Access. Certain features of the Services are available without payment. Free access is limited, and the scope of features and any allowances made available to free users are as specified within the Services from time to time.

12.2 Paid Subscriptions. Paid subscriptions are offered for terms of one (1) month, three (3) months or six (6) months. The features included, the price and the applicable taxes are those displayed to you at the time of purchase.

12.3 No Automatic Renewal. Your subscription does not renew automatically. A subscription is a one-time purchase of the term you selected. We do not set up any recurring payment, and we will not charge you again when the term ends. At the end of the term your access to paid features ends and your Account returns to the free version, unless you choose to make a new purchase. Purchasing a further term while a subscription is still active adds that term to the end of the current one.

12.4 Expiry. The plan and the date on which your paid access ends are shown in your Account. Because nothing renews and no further payment is taken, we do not send renewal notices or charge you in advance of any date.

12.5 Changes to Price. We may change the price of a subscription or of Coins. Any change applies to purchases made after it takes effect and never to a term for which you have already paid. The price applicable to a purchase is the one displayed to you at the time of that purchase.

12.6 No Cancellation Required. There is nothing to cancel and no cancellation deadline to observe: no subscription renews, no payment method is stored, and no further amount becomes due. You may stop using the Services at any time; access to paid features continues until the end of the term for which you have already paid, and the consequences of that term ending are set out in Section 13.

12.7 Payment Methods. Each purchase is paid for at the time you make it, on the hosted page of our payment provider. We do not store your payment details and cannot charge a payment method other than at your instruction.

12.8 Coins. Coins may be purchased and used to access additional features available through the Services. Coins are personal to your Account and may not be transferred between users or accounts. Coins may not be exchanged for cash, converted into monetary value, redeemed, traded, or used to settle outstanding payments or obligations.

Coins do not expire. Coins credited to your Account remain available for as long as your Account remains open, and are not affected by the expiry of a subscription.

12.9 Fees and Taxes. You are responsible for all fees, charges, taxes and other costs associated with your transactions. Prices are stated inclusive or exclusive of tax as indicated at the time of purchase.

13. Fulfillment Policy

A plain-language description of how purchases, payments and refunds work in practice is published at Payments, Purchases and Refunds. It is provided for convenience; this Section and Section 14 govern.

13.1 End of a Paid Term

Information regarding your subscription, including the subscription plan type and the date on which paid access ends, is available through your Account settings.

No cancellation is required or possible: a subscription is a one-time purchase of a fixed term and does not renew (see Section 12.3).

Your access to paid features continues until the end of the term for which you have already paid. You will not be charged for any subsequent period.

13.2 Access After Expiration of Paid Services

If you purchase access to premium features through a subscription, a purchase of Coins, or another paid access method, your Account will automatically return to the free version of the platform once the paid access period expires.

Upon expiration of paid access, premium features will no longer be available unless you purchase a new subscription or otherwise obtain paid access.

For subscriptions, access is not withdrawn early. You will continue to have access to paid features until the end of the term for which you have paid.

After the paid term ends:

• Your Account will continue under the free version of the platform;
• Premium features available exclusively to paying users will no longer be accessible.

You may purchase a new subscription at any time to regain access to premium features and content.

Coins credited to your Account are not affected by the expiry of a subscription and remain available in accordance with Section 12.8.

13.3 Right of Withdrawal (EU/EEA/UK Consumers)

13.3.1 Statutory Right. If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you ordinarily have the right to withdraw from a distance contract within fourteen (14) days of its conclusion, without giving any reason.

13.3.2 Immediate Supply and Loss of the Right. The Services consist of digital content and digital services supplied immediately upon purchase. When you complete a purchase, you expressly request that we begin supply immediately, and you acknowledge that you thereby lose your right of withdrawal once supply has begun. We confirm this at the time of purchase and provide confirmation of the contract on a durable medium.

13.3.3 Where the Right Continues to Apply. Where supply has not begun, your right of withdrawal is unaffected and you may withdraw within the fourteen (14) day period.

13.3.4 How to Withdraw. To withdraw, inform us of your decision by a clear statement sent to [email protected], quoting the email address associated with your Account and the transaction concerned. You may use the model withdrawal form, but you are not required to do so.

13.3.5 Effect of Withdrawal. Where you validly withdraw, we will reimburse all payments received from you in respect of the withdrawn contract without undue delay and in any event within fourteen (14) days of being informed of your decision. Reimbursement will be made using the same means of payment used for the original transaction, unless otherwise agreed, and you will not incur any fee as a result of the reimbursement.

13.3.6 Other Jurisdictions. Consumers in other jurisdictions may have equivalent or additional statutory rights. Nothing in these TOS limits any right you have that cannot be limited under the law applicable to you.

14. Payments, Refunds, and Chargebacks

14.1 Cryptocurrency Purchases

Due to the volatile nature of cryptocurrency values and the irreversible nature of blockchain transactions, all payments made using cryptocurrency are final and non-refundable, except where a refund is required by applicable law.

You are responsible for reviewing all transaction details before completing any cryptocurrency payment.

14.2 Chargebacks

If you have any concerns regarding a charge, you should contact us at [email protected] before initiating a chargeback through your payment provider.

Submitting a chargeback without first contacting us may result in suspension of your Account while the matter is reviewed.

We reserve the right to dispute any chargeback that we reasonably believe to be fraudulent, invalid, or unjustified.

14.3 Refund Requests

For refund requests or questions regarding payments, please contact us at [email protected]. How to make a request, and what information to include, is described at Payments, Purchases and Refunds.

Your request should include your Account email address, a description of the issue, and any relevant supporting documentation.

We will review refund requests in a timely and fair manner.

All coin purchases are non-refundable unless required by applicable law.

14.4 Changes to Platform Content or Functionality

We reserve the right to modify, update, suspend, or remove features, functionality, AI Characters, or content at any time at our sole discretion.

You are not entitled to refunds or reimbursement for payments previously made in connection with such changes, provided that such changes do not materially alter the core platform or Services as defined by applicable law.

15. No Guarantee of Accuracy, Originality, or Perfection

Certain content available through the Services is generated by artificial intelligence and created on demand.

By using the Services, you acknowledge and agree that artificial intelligence technologies have inherent limitations and that generated content may not always be accurate, original, unique, complete, or fully consistent with your preferences and expectations.

Generated content may not reflect human judgment and should be independently evaluated by you before reliance or use.

Our moderation systems may review, filter, modify, or restrict requests before generating outputs, including requests containing or seeking prohibited content.

We continuously work to improve the technology and user experience provided through the Services.

16. Disclaimers and Limitation of Liability

16.1 No Warranties. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND TITLE.

16.2 Specific Disclaimers. WE DO NOT WARRANT THAT:

1. The Services or results obtained through their use will be timely, accurate, secure, error-free, or uninterrupted;
2. The Services will meet your requirements or expectations;
3. Information, materials, outputs, or content available through the Services or linked resources will be accurate, reliable, or produce expected results;
4. Any materials, outputs, or content generated through the Services will be original, error-free, or accurate;
5. Any errors, defects, or malfunctions in the Services will be corrected.

16.3 Exclusion of Certain Losses. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR AFFILIATES, LICENSORS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, ANTICIPATED SAVINGS, GOODWILL, REPUTATION, DATA OR BUSINESS OPPORTUNITY, OR FOR THE COST OF SUBSTITUTE SERVICES, HOWSOEVER ARISING AND WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS.

16.4 Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THESE TOS AND THE SERVICES, HOWSOEVER ARISING AND WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR, WHERE YOU HAVE PAID NOTHING IN THAT PERIOD, TWENTY-FIVE UNITED STATES DOLLARS (USD 25).

MULTIPLE CLAIMS SHALL NOT ENLARGE THIS LIMIT. THIS LIMIT APPLIES IN THE AGGREGATE ACROSS ALL CLAIMS BROUGHT BY YOU, WHETHER BROUGHT AT ONE TIME OR SEPARATELY.

16.5 Exceptions. Nothing in these TOS excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot lawfully be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of certain warranties or of certain categories of damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

16.6 Basis of the Bargain. You acknowledge that the disclaimers, exclusions and limitations set out in this Section are a fundamental element of the basis of the bargain between you and us, that we would not provide the Services on the terms offered without them, and that they shall apply even if any limited remedy is found to have failed of its essential purpose.

16.7 Force Majeure. WE SHALL NOT BE LIABLE FOR ANY DELAY OR FAILURE TO PERFORM CAUSED DIRECTLY OR INDIRECTLY BY EVENTS BEYOND OUR REASONABLE CONTROL.

17. Indemnification

17.1 Indemnity. You agree to indemnify, defend and hold harmless luckylove.ai, its affiliates, and their respective officers, directors, employees, agents, contractors, licensors and suppliers (together, the "Indemnified Parties") from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, judgments, penalties, fines, costs and expenses (including legal fees on a full indemnity basis and costs of investigation) arising out of or in connection with:

1. your access to or use of the Services;
2. your breach or alleged breach of these TOS or of any Policy incorporated by reference;
3. any input, message, instruction, configuration or other material you submit to the Services;
4. any use of Generated Content by you or by any person to whom you have made it available, including any use outside the Services;
5. your violation or alleged violation of any applicable law or regulation;
6. your violation or alleged violation of the rights of any third party, including intellectual property, privacy, publicity or data protection rights;
7. any misrepresentation by you as to your age or identity, and any circumvention or attempted circumvention of our age assurance measures; and
8. any dispute between you and any third party.

17.2 Conduct of Claims. We shall have the sole and exclusive right to control the defence, conduct and settlement of any claim subject to indemnification under this Section, including the selection and instruction of counsel, at your cost. You shall, at your own expense, provide all information, documents, records and assistance we reasonably require. You shall have no right to control, direct or participate in the defence of any such claim, and you shall not settle, compromise, admit liability or make any statement or admission in respect of any such claim without our prior written consent.

17.3 Payment. You shall pay all amounts due under this Section on demand and on an ongoing basis as they are incurred, and shall not withhold payment pending resolution of the underlying claim. We may, at our discretion, require you to advance funds on account of anticipated costs, and may set off any amount due under this Section against any sum held by us on your behalf.

17.4 Settlement. We may settle or compromise any claim subject to indemnification under this Section on such terms as we consider appropriate, without your consent, and any amount so paid shall be recoverable from you in full under this Section.

17.5 Notice. We will use reasonable efforts to notify you of any claim in respect of which we seek indemnification. A failure or delay in giving such notice shall not relieve you of your obligations under this Section except to the extent that you are materially prejudiced by that failure or delay.

17.6 Independent Obligation. Your obligations under this Section are independent of, and are not limited by, any limitation of our liability under Section 16, any refund or credit made to you, or the termination of your Account.

17.7 Survival. Your obligations under this Section survive termination of these TOS and termination or suspension of your Account.

18. Third-Party Websites and Services

The Services may contain links to or provide access to third-party websites, platforms, or services.

The availability of such links does not constitute an endorsement, recommendation, or guarantee by us. We do not guarantee the security, reliability, availability, or suitability of any third-party services.

We are not responsible or liable for any damage, loss, or consequences arising from your use of third-party websites, content, products, or services.

You are responsible for ensuring that any content, software, or materials accessed or downloaded through the Services or third-party services are free from viruses, malware, worms, Trojan horses, or other harmful elements.

Access to third-party services is entirely at your own risk, and you should review the applicable terms and policies governing such services.

19. Changes to these Terms

19.1 Right to Amend. We may amend these TOS and the Policies from time to time, including to reflect changes in the Services, in our business, or in applicable law or regulatory requirements.

19.2 Non-Material Changes. Changes that do not materially affect your rights or obligations, including corrections, clarifications and changes to contact details, take effect upon publication of the revised version within the Services. The revision date at the beginning of these TOS indicates when they were last amended.

19.3 Material Changes. Where a change materially affects your rights or obligations, we will give you not less than thirty (30) days' notice before it takes effect, by email to the address associated with your Account or by prominent notice within the Services. Material changes include changes to fees or billing, to the limitation of our liability, to your indemnification obligations, and to the resolution of disputes.

We may require you to accept the revised TOS before continuing to access or use the Services. Where we do not require acceptance, your continued use of the Services after the change takes effect constitutes acceptance of the revised TOS.

19.4 If You Do Not Agree. If you do not agree to a change, you must stop using the Services. You will retain access to paid features until the end of the term for which you have already paid, and you are under no obligation to purchase a further term.

19.5 Changes Required by Law. Where a change is required in order to comply with applicable law, a regulatory authority, a payment provider or a card network, it may take effect immediately and without prior notice. We will notify you of any such change as soon as reasonably practicable.

19.6 Previous Versions. We maintain a record of previous versions of these TOS. The version applicable to any matter is the version in force at the relevant time.

19.7 Changes to the Services. We may modify, suspend, restrict or discontinue all or part of the Services at any time, with or without notice, subject to Section 14.4.

20. Termination and Assignment

These TOS and any applicable Policies remain effective until terminated by either you or us.

You may terminate these TOS by discontinuing use of the Services. No subscription renews, so no further action is required of you and no further amount becomes due.

Payments already made remain subject to the rules of the applicable payment provider.

We may terminate these TOS, suspend your Account, or restrict your access to the Services at any time, with or without notice, including where we believe you have violated these TOS or other Policies.

We reserve the right to assign, transfer, delegate, or subcontract our rights and obligations relating to the Services to third parties.

21. General

21.1 Entire Agreement. These TOS and the Policies constitute the entire agreement between you and luckylove.ai regarding your access to and use of the Services. Any previous written or oral agreements relating to the Services are replaced and superseded by these TOS.

21.2 Severability. If any provision of these TOS or any Policy is found to be unlawful, invalid, void, or unenforceable, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.

21.3 Survival. Any provision which by its nature is intended to survive termination shall survive termination of these TOS and termination or suspension of your Account, including the provisions concerning intellectual property, ownership of and restrictions on Generated Content, disclaimers, limitation of liability, indemnification, and this Section 21.

21.4 No Waiver. No failure or delay by us in exercising any right or remedy under these TOS shall operate as a waiver of that or any other right or remedy, and no single or partial exercise shall prevent any further exercise. A waiver is effective only if given in writing.

21.5 Assignment. You may not assign, transfer, charge, sub-contract or otherwise dispose of any of your rights or obligations under these TOS without our prior written consent. We may assign, transfer, delegate or sub-contract our rights and obligations as set out in Section 20.

21.6 Notices. We may give notice to you by email to the address associated with your Account, by notice within the Services, or by publication on our website. A notice given by email is deemed received twenty-four (24) hours after sending, and a notice published within the Services or on our website is deemed received upon publication, unless we receive notification that the email was not delivered. You are responsible for keeping your contact details current. You may give notice to us at [email protected].

21.7 Force Majeure. We shall not be liable for any delay or failure to perform any obligation under these TOS caused directly or indirectly by any event beyond our reasonable control, including acts of God, natural disaster, epidemic, war, civil unrest, terrorism, industrial action, failure of telecommunications or internet services, power failure, cyber-attack, or the act or omission of any government, regulatory authority, payment provider or supplier. Where such an event continues for more than sixty (60) days, either party may terminate these TOS by notice to the other.

21.8 No Third-Party Rights. These TOS do not confer any right or benefit on any person who is not a party to them, save that the Indemnified Parties may enforce the provisions expressed to be for their benefit.

21.9 Relationship of the Parties. Nothing in these TOS creates any partnership, joint venture, agency, employment or fiduciary relationship between you and us.

21.10 Interpretation. Headings are for convenience only and do not affect interpretation. The words "including", "includes" and "in particular" are to be construed as illustrative and do not limit the generality of the words preceding them. References to a statute or statutory provision include any amendment or re-enactment of it.

21.11 Language. These TOS are drafted in the English language. Any translation is provided for convenience only, and in the event of any conflict or inconsistency the English version prevails.

21.12 Privacy. We collect and process personal information and technical data in accordance with our Privacy Notice.

22. Governing Law and Disputes

22.1 Governing Law. These TOS, and any dispute or claim arising out of or in connection with them, their subject matter or their formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the Republic of Cyprus.

22.2 Mandatory Consumer Protection. Where you are a consumer, the choice of law in Section 22.1 does not deprive you of the protection afforded to you by any provision of the law of the country in which you are habitually resident that cannot be derogated from by agreement. Nothing in these TOS limits or excludes any mandatory consumer right available to you under that law.

22.3 Courts. Subject to Section 22.4, the courts of the Republic of Cyprus have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these TOS.

22.4 Consumers in the EEA and the United Kingdom. Where you are a consumer habitually resident in a Member State of the European Economic Area or in the United Kingdom:

1. you may bring proceedings against us either in the courts of the Republic of Cyprus or in the courts of the country in which you are habitually resident; and
2. we may bring proceedings against you only in the courts of the country in which you are habitually resident.

Section 22.3 applies to all other users, including consumers habitually resident outside the European Economic Area and the United Kingdom.

22.5 Complaints Before Proceedings. If you have a complaint, we ask that you contact us first at [email protected] so that we may attempt to resolve it. This is not a precondition to bringing proceedings and does not affect any right or time limit applicable to your claim.

22.6 Alternative Dispute Resolution. We do not commit to participate in alternative dispute resolution proceedings before any consumer arbitration or conciliation body. This does not affect your right to refer a dispute to any competent consumer authority or alternative dispute resolution body available to you under the law of your country, or to complain to the Consumer Protection Service of the Republic of Cyprus.

Contact Us

If you have questions regarding the Services or wish to report a violation of these TOS, please contact us at:

[email protected]